Answers to our
Frequently Asked Questions
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All applicants are screened and personally interviewed by both our Singapore staff as well as our foreign counterpart. Our management regularly travels to the origin countries to interview and screen candidates. Our thorough selection process and training programme ensure that all our applicants at least meet, if not surpass, the basic standards set by MOM.
Singaporean Citizens and Permanent Residents (PR) with minimum salary of $2,500 are eligible.
Foreign expatriates with valid Employment Pass can also apply. If they have their family members residing with them, they must submit the required documents including valid passport and work passes.
Please note that all applications are subjected to the approval of the Ministry of Manpower (MOM).
To be eligible to hire 2 foreign domestic helpers, the employer must have a minimum salary of $3500 and must
- Be residing in a residence that is equal to or larger than a standard 4-room HDB flat; or
- Care for at least 2 children under 18-years-old; or
- Care for at least 2 elderlies above 60-years-old; or
- Care for at least 1 child below 16-years old and 1 elderly above 60-years old
Please note that all applications are subject to MOM approval.
Nationality does not determine the performance of foreign domestic helpers.
We advise all employers to be responsible for considering the biodata and resume of the candidates being considered. Furthermore, the employer should use the interview as an opportunity to assess the competency, honesty and integrity of the candidate, regardless of the candidate's nationality.
Yes, you may reserve a candidate for up to 1 day before placing the deposit of $1000 and signing the service contract.
Once we have received approval from the respective Embassy, it would take between 2 and 2½ months for the foreign domestic helper to arrive in Singapore. However, if the vetting process in the country of origin is swift, the waiting period could be shorter.
Employers of foreign domestic helpers are required to pay a monthly levy through GIRO.
There are two types of levies:
- Normal ($265.00); or
- Concessionary ($60.00), which applies to families with young children below 16, elderly members above 65, or elderly members with disabilities.
To be eligible, the households must be made up of Singaporean Citizens, with young children below 16-years-old, or elderlies above 65-years-old or with any disabilities.
Do note that all applications are subject to the approval of the MOM.
All details can be viewed on the MOM website.
Firstly, the employer must file a police report, which serves as an official record. Secondly, the employer must inform us immediately with full details. Following that, we will liaise with the relevant embassy and will convey all further instructions to the employer.
In case of such situations, we advise all employers to purchase insurance with bonds.
While we do our best to find a good match for each household, we do encounter cases where compatibility issue arises. In such cases, our firm is here to help: we will engage in discussions with all parties and will counsel the FDW if necessary.
Should the employer insists on transferring out the FDW, we will provide a replacement based on the needs and concerns of the employers under the terms and conditions of the signed contract.
As stipulated by work permit conditions, you are legally responsible for the FWD for as long as the work permit is under your name. All legal responsibilities will cease only when the work permit has been terminated or transferred to another employer. Until this happens, you will still be liable for the levy and other aspects, such as food, lodging and any medical expenses incurred.
Yes, under work permit conditions, the employer shall bear the full cost of repatriation to the said origin at all times.